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  • Article Listing
  • Privacy & Security
  • Order & Payment
  • Shipping Info
  • How to Buy
  • Refund & Exchange Policy
  • Tracking Order Status
  • Be Our Supplier
  • Order & Payment

    How to place an order? 

    Ordering at www.pacifica2u.com is fast, secure and easy. After added items to Shopping Cart, just follow the simple checkout steps and your order will processed right away. You may save items in Shopping Cart to access later.

    How can check the status of order? 

    Order will be processed within 3 business days of receiving. After it has been processed and approved, email notification will send when order has been shipped. This will contain carrier and tracking information for reference.

    Please contact us if you have specific questions.

    Can modify or cancel my order? 

    Please contact us within 24 hours after placing your order should you need to cancel or modify it. If the order has already been shipped from the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 5 day policy and/or incur a cancellation fee. Please contact us if you have any questions.

    Cancellations are not accepted on certain brands and/or products, like some furniture, oversized pieces, custom items or special order items (those with long lead times or on backorder), and these products are labeled as such on their individual product description pages. Please refer our Returns section to learn more about our return policy. 

    Is there a warranty on the products I purchase? 

    All products sold on www.pacifica2u.com are subject to the warranty policies of their respective manufacturers. Please contact us to inquire about specific products.

    How to make payment? 

    Please note that the currency currently used for transactions at pacifica2u.com is Malaysia Ringgit (MYR). Please refer to the details as below for your payment options.

    Domestic:  Payment must be made before item delivered. Pacifica2u accepts payment as below.

    Payment Method 1:

    Bank Transfer / Internet Banking / Bank In

    You can pay for your order through an automatic debit to our bank accounts with Internet Banking. With this option, you can cash in to any of the following banks: Maybank (Maybank2u), CIMB bank (CIMB clicks), and Public Bank. Pacifica2u offers the convenience of Internet banking anytime, anywhere.

    To pay for the Items purchased on Pacifica2u:

    1) Add the products to your shopping cart and check-out. 

    2) Choose Payment Method as "Maybank2u" or "CIMB clicks" or "Hong Leong Bank" for Bank transfer or;

    3) Choose "Cash Bank-In" for offline bank-in or interbank transfer. Bank account number will be given upon confirmation.

    4) Check your order and "Confirm" it. You will receive a confirmation e-mail from Pacifica2u within minutes.

    Pacifica2u offline payment bank account information:

    Account Holder Name: Pacifica Direct Sdn Bhd

    Bank Name: Public Bank Berhad

    Bank Account: 3139253333

    Payment method 2:

    Credit Card

    Credit card Accepted: MasterCard and Visa Card.

    Your credit card will be charged only when your order is processed and confirmed.

    To pay for the Items purchased on Pacifica2u:

    1) Add the products to your shopping cart and check-out. 

    2) Choose Payment Method as "MASTER" or "VISA" for Bank transfer or;

    3) Check your order and "Confirm" it. You will receive a confirmation e-mail from Pacifica2u within minutes.

    Kindly take note that you must obtain your 3D secure password/pin before proceed to pay if you are using a credit card issued by the following bank:

    · AllianceBank

    · Bank Islam

    · CIMB Bank / Direct Access

    · EON Bank

    · Hong Leong Bank

    · HSBC Bank

    · Maybank

    · MBF

    · Public Bank

    · RHB Bank

    · Standard Chartered

    · Bank Rakyat

     

    Domestic: Payment must be made before item delivered. Pacifica2u accepts payment as below. Import Duties, Taxes and Other Customs Related Charges


    Please take note that your order may subject to taxes and other import duties. All such additional charges will not be reflected in the Shopping Cart or Order Confirmation, and therefore will be borne by you.

    In addition, Pacifica2u will not be responsible for orders that are not able to clear your local customs for whatever reason. Therefore, make sure the titles you order comply with your local laws. We recommend that you check with your local customs office for further information.

    Pacifica2u will list all items (brief info only) and its value on a customs form, which will be attached to the delivery box.

    Additional costs or delays may occur during international trade. We sincerely hope that buyers do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

    Am I safe to use credit card in your website?

    Paying with your credit card is safe and easy at pacifica2u.com!

    Your credit card details are protected when you send the details to us over the Internet using our secured server. We use industry-standard SSL to encrypt your details.

    For all credit card order, we will confirm your purchase once we are able to contact card owners and verified their details. Please add this in our payment terms for credit card. Under certain circumstances, further details such as credit card statement (header only, with holder's name and credit card number clearly shown) and fixed line number will be requested by Pacifica2u management for further verification.  

    Pacifica2u reserved the rights to cancel or reject any transaction.



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